Desk Manager – Stark County District Library

Make the smart choice by exploring opportunities with the Stark County District Library!  The Stark County District Library – The Smart Store, where everything is free® – is a store of knowledge with an abundance of resources at your fingertips…all for free!

Title:  Desk Manager

Internal Classification:  Manager I – E3

Primary Location:  Main

Hours:  Full-time (40 hours/week)

 Posted on April 24, 2017.  Applications will be accepted for a minimum of 10 calendar days from the original date of posting.

The Desk Manager is a full-time (40 hours/week), exempt, entry-level managerial position, reporting to the Main Library Manager.  Compensation includes a salary commensurate with the candidate’s qualifications and a competitive benefits package.

If you believe you may be a good fit for this position or know someone who would be, please go to The Smart Store® website – www.starklibrary.org – for more information and to complete an employment application.    Go to “Contact Us” and then “Employment” for access to our on-line application.

Detailed Position Description

An employee serving in this position advances the mission of the Library by supervising the circulation services of the Main Library and serves a system-wide function by providing overall supervision of circulation and customer service functions.   This employee supervises substitute employees on a system-wide basis, and serves as a system-wide resource on circulation service related matters. This employee is accountable to the Community Libraries Director, with whom he or she collaborates, plans and reviews plans, budgets, programs, reports and conferences. This Manager supervises the full range of circulation services offered to the public, and is responsible for modeling and promoting outstanding customer service for all public service employees.  The Manager may be consulted to advise and resolve difficult or unusual problems.

Essential Duties and Responsibilities

  • Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity;
  • Demonstrates commitment to the library’s values – Service, Teamwork, Adaptability, Respect – in all interactions with customers, community residents, and colleagues;
  • Formulates goals, plans, and procedures for exemplary customer service for the Library on a system-wide basis;
  • Monitors and evaluates the work of Main Library shelvers and all system substitute employees;
  • Participates in the interview, selection and training process for library substitutes and shelvers;
  • Manages the performance of assigned staff members, and holds them accountable for providing exemplary customer service consistent with Library policies and procedures;
  • Seeks information from users and potential users of information and library materials about their library needs and interests;
  • Formulates goals, plans, and procedures and accepts responsibility for the overall effectiveness of one or more of the system-wide library support programs;
  • Interprets and explains library policies, objectives, and services to community groups, business and educational leaders, publishing agency representatives, and the general public;
  • Participates in library committee work by chairing meetings or contributing as a member;
  • Actively seeks opportunities to promote the Library with the goal of increasing public use of programs and resources, and enhancing the Library’s visibility as a vital community partner;
  • Resolves difficult or unusual Library user problems related to the circulation or customer service  functions;
  • Maintains regular and reliable attendance; and
  • Works more than forty hours in a workweek without additional compensation to perform assigned job duties.

Selection Factors

Knowledge of:

  • Principles, practices and techniques of customer service;
  • Principles and practices of  library circulation;
  • Leadership styles and skills;
  • Principles and techniques of employee supervision and training; and
  • Principles and practices of public library operation.

Ability to:

  • Demonstrate technology proficiency at the basic to intermediate level;
  • Maintain regular and reliable attendance, observing a flexible schedule including nights and weekends as assigned;
  • Communicate in the English language by phone, email, online or in person in a one-to-one or group setting;
  • Work cooperatively with other staff, community groups, business, and educational leaders, vendors and the general public;
  • Enthusiastically model exemplary and positive customer service especially under stressful, busy and challenging conditions;
  • Comprehend and make inferences from written material;
  • Adapt to changing work priorities;
  • Analyze professional problems and take appropriate action;
  • Communicate effectively and work proactively to attain solutions;
  • Comprehend, use and apply current technology in a public library setting;
  • Perform a broad range of supervisory responsibilities, including supervising the work of others through planning, organizing, instructing and motivating;
  • Monitor and evaluate the performance of designated staff;
  • Train job-related material primarily through oral instruction and observation which takes place mainly in an on-the-job training setting;
  • Keep up-to-date with current professional issues and developments; and
  • Produce written documents with clearly organized thoughts using proper sentence construction, punctuation and grammar.

Additional Requirements:

  • Individuals must possess a valid driver’s license and have an acceptable driving record.
  • Some positions will require the performance of other essential and marginal functions depending upon work location, assignment, or shift.

 Minimum Qualifications

  • Bachelor’s Degree in a program that imparts a broad liberal education. Master’s Degree in Library Science from an American Library Association (ALA) accredited institution is preferred.
  • Three (3) years of library circulation experience with some exposure to supervisory functions and/or project leader responsibilities.
  • Five (5) years or more of extensive customer service experience working with the general public.
  • Other combinations of knowledge, education and demonstrated ability to perform the essential duties and responsibilities may be substituted.

Physical Requirements

  • The library environment involves everyday risks or discomforts that require normal safety precautions typical of offices, which includes the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations;
  • Lift light objects (less than 30 pounds) and carry them short distances (20 feet or less);
  • Remain in a standing position for extended periods of time while performing a variety of tasks; and
  • Perform repetitive hand, arm, and body movements, including lifting books on a continuous basis for up to an eight-hour shift.

 The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by an individual working in this job.  Employees may be requested to perform job-related tasks other than those specifically presented in this description.

The Stark County District Library – The Smart Store, where everything is free®

Stark County District Library serves over 105,000 active cardholders, annually circulating 3.85 million items from its 1.4 million item collection and providing access to an additional 66 million items from lending networks throughout Ohio.  Each year the library presents more than 9,000 programs for 170,000 attendees and provides 260,000 computer sessions on the publicly available computers found in each branch.  The system consists of ten branches, including our main library, as well as a mobile services department.

 

 

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