Whether you know it or not, all of us are in sales. So what does that mean and how does it affect how you do your job? Today, sales means problem solving. We’ll look at customer service from a new angle and address such issues as: How do we best serve a diverse population? Who really is our customer? What drives success in the library context? Ideal for anyone who works with patrons or staff supervisors.
This is part of the Marketing Academy that include the following courses.