With the challenges and demands supervisors continually face each day, it is essential to possess great critical thinking skills. It is also important to instill such soft skills in your employees so that they can handle the daily demands of their jobs. But what exactly are these crucial abilities? And better yet, why are they important and how can they help us in this ever-changing library environment?
Critical thinking is an overarching skill that helps you succeed in many facets of your professional and personal life. Characteristics like open-mindedness, good decision-making, the ability to be self-aware, and the capacity to adapt in the workplace are all tools that are driven by good critical thinking.
We will define what the concept of critical thinking is and explore several of the associated tools mentioned above. We will then investigate these soft skills and learn ways we can immediately improve them so that we can become a more conscious and efficient critical thinker.
In a sea of social media, and with approximately three billion Internet users to date, it is no surprise that organizations are migrating online to reach their customers. Social media and mobile-friendly websites have become the top-priority of any thriving organization. Moreover, many small companies and non-profit organizations are noticing the benefits of using these free or cheap tools, finding simple but extremely effective methods to connect and inform customers.
In this webinar, we will examine why it is so important to utilize these online tools. We will also look at some simple and often free online tools that allow libraries to reach their customers in the best way. Finally, we will discuss the importance of enhancing a mobile presence for the furthest reach, and some easy but valuable methods for doing this.
Summer Library Symposium
Tuesday, August 5, 2014 @ Kent State University, Kent, Ohio
Our Featured author is Steve Sheinkin, the award-winning author of several exciting books on American history for young adults. His 2012 title Bomb: The Race To Build And Steal The World’s Most Dangerous Weapon, was awarded a Newbery Honor, won the Sibert Medal, the YALSA Award for Excellence in Nonfiction for Young Adults, and was a finalist for the National Book Award.
It’s Not About Me! Handling Those Complaining Customers Without Taking it Personally
Thursday, August 7, 2014 @ 2:00 p.m. from Your Desktop
Are you finding it difficult to “not” to take things personally from your complaining customers? You’re not alone! But how do you emotionally detach yourself from customers who want you to think its personal and that YOU are the problem?
Setting Performance Goals and Evaluations:
Setting performance goals, coaching and monitoring performance, and conducting periodic evaluations are critical job skills for all supervisors. In this session you will learn the basics of each and then apply your learning with real- life scenarios. Come prepared to learn how you can successful in helping staff be effective in their individual work performance and motivate them to be their very best.
Effective performance planning is a key component in the performance management cycle. Learn how to have clear, empowering conversations with employees in order to create a performance plan that brings focus, clarity, and motivation. This session will also use scenario-based learning to help those in attendance apply learning in real-life examples.
Day for Tech Services: Focused on Special Collections
Thursday, August 14, 2014 @ NEO Office in Hudson
This half-day workshop will provide a brief overview for technical services librarians of the main aspects of cataloging special collections materials. The focus will be on cataloging books as our starting point, but other formats can be discussed if there is interest among the group.
The second part of the workshop will allow time for a hands-on session and discussion. The presenter will bring items to catalog for practice and/or we can work on examples participants bring to class. Participants are encouraged to bring cataloging questions from their collections as well as items that need to be cataloged. (Of course, bring photocopies or scans in the case of rare or fragile materials).
Lunch and a chance to share your challenges, successes and determine your future needs will follow the workshop.
Thirty-Two Words We Use Incorrectly in Our Business/Personal Writing
Thursday, August 14, 2014 @ 2:00 p.m. from Your Desktop
Did you ever send an email, letter, report or a proposal and find out that you inadvertently used a wrong word in your document? It’s not a good feeling. Why should you be concerned about your writing skills? Did you know that one wrong word could negatively impact your entire message?
Human Resource Networking Event
Friday, August 22, 2014 @ NEO Office in Hudson
Join your peers for a lively discussion of the latest issues facing human resources and fiscal officers.
Augmented reality sounds strange and right out of science fiction, but it is actually very real, and also very much a part of your library today. Learn about what augmented reality is and how it works. Discover how it is already in and a part of your library collection today, and how it will continue to show up more and more around us.
Meetings That Matter
Wednesday, August 27, 2014 @ 10:00 a.m. from Your Desktop
If you’ve ever thought, “Will this meeting EVER end?” then you know what kind of a meeting NOT to lead! At this webinar, supervisors will learn to:
- Respect everyone’s time and talent
- Listen as well as talk
- Lead meetings that matter – to the staff and to the organization!
Organizational change occurs at a rapid pace and you and your team are often faced with altering methods and procedures that have become familiar and comfortable. In this webinar you will learn the dynamics of the change process, the difference between change and transition, and strategies to manage yourself and your team to be comfortable with the uncomfortable.
Day for Circ Staff: Detect, Diffuse and Delight
Tuesday, September 9, 2014 @ Parma-Snow Branch, Cuyahoga County Public Library
This year a day for circ staff will focus on working with your patrons and the safety of you and your library.
The morning session will be Detect, Diffuse and Delight your Difficult Patrons presented by Kathy Pape, Director of Conneaut Public Library.
The afternoon will be presented by Bossie Loggins, Security Coordinator and John Dunn, Security Specialist for Cuyahoga County Public Library who will talk about staying safe and how to diffuse problems before they occur.
Budgeting, Public Speaking and More
Thursday, September 11, 2014 @ New NEO Office in Hudson
Demystifying the forms, procedures, and checks and balances involved in public finance.
- Proven tips to overcome your fear of public speaking
- Recognize the need for public speaking
- Consider Your Audience
- Sharpen your message
Floating Collections: Your Questions Answered!
Thursday, September 18, 2014 @ NEO Office in Hudson
Whether you’re considering floating your collection, or are already floating and are trying to problem-solve, this session is for you!
A Day for Branch Managers: Leading from the Middle
Wednesday, September 24, 2014 @ NEO office in Hudson
Expectations for you abound and often conflict from all directions–and it can be tough waters for branch managers to navigate! Learn principles on managing yourself and others in order to build effective relationships and maximize outcomes for the Library.
Presenting Prezi: A Powerful Presentation Tool
Tuesday, September 30, 2014 @ 2:00 p.m. from Your Desktop
Have you ever wanted to have a stellar presentation, but felt that your presentation slides fell flat? Or have you thought that your dull PowerPoints limited your dynamic speech? Enter Prezi. Prezi is a little known software tool that allows you to bring your presentation slides to life. No longer will you have to flip from flat slides to flat slides, but you can present with a tool that animates and literally zooms into your concepts, matching or enhancing your lively lecture.
Top 10 Tips for Making Microsoft Word Easier
Wednesday, October 1, 2014 @ 10:00 a.m. from Your Desktop
Learn how to make day to day tasks easier. Melissa will share with you her top 10 tips for making Microsoft Word easier.
The Truly Mobile: the Emergence of Wearable Tech
Wednesday, October 22, 2014 @ 10:00 a.m. from Your Desktop
Wearable technology is exploding in popularity! From Google Glasses to smartwatches and fitness trackers to remote rings, more people are choosing to carry and use technology in interesting and convenient ways. But what can they do? And what might this mean for your library?
Using Microsoft Excel to Create Lists and Forms
Tuesday, October 28, 2014 @ 10:00 a.m. from Your Desktop
Learn how to utilize Microsoft Excel to create lists and forms that you use daily.
Microsoft Publisher Basic
Wednesday, November 19, 2014 @ 10:00 a.m. from Your Desktop
Come to this webinar to learn about Microsoft Publisher. We will talk about each ribbon/tab item in detail and point out some features you may have not used before. Bring your questions and receive answers. When you leave this webinar you will be comfortable to play around in Microsoft Publisher and create your own publications.
Home Automation Meets the Library
Thursday, November 20, 2014 @ 2:00 p.m. from Your Desktop
What does a “Smart” home or office mean? Does it know when to turn on my lights and coffee? Does it allow me to interact with it? Can I control it from anywhere? And how can I make my home, office or library “Smart?” Smart devices can do all of these things! And because of this convenience, home/office automaton is skyrocketing in popularity.
E-Rate Form 470
Thursday, November 20, 2014
There are going to be a lot of changes to eRate this year, the morning will be an overview and update on changes to eRate. We’ll then break for lunch on your own and come back and go over the form 470 specifically.
This will not be a videoconference it will be a face to face event.
It’s that time of year again! It is the time that everyone searches to find the best toys for their loved one, friend, or even themselves. Learn about what new technology products will be available to consumers this season that your patrons may likely bring into your library for assistance or perhaps what new technological tools you might even consider using in your library.
Continuing Education Transcripts
Are you curious about what classes you have attended at NEO? Contact NEO for your transcript prior to April 2014. All the newer classes from April forward are in the new system and when you login to your profile in MYNEO you can see what you attended under Other and Prior Registrations.
Training @ Your Library
Are you interested in having a particular speaker at your library, or have an idea of a topic that your library would be interested in having a workshop? NEO is always happy to either find you a presenter or plan a day of training for you or the libraries in your area. Contact Melissa Lattanzi, firstname.lastname@example.org .
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NEO is proud to bring you periodic podcasts on topics of interest to you. If you have a topic you’d like to hear more about, please call us and we’ll see if we can put together a podcast on the subject. Here are several podcasts for you to enjoy. Remember to check back periodically for additional podcasts.
Emerging Techbits Podcast, July 14, 2014
Birdsnap, a bird recognition app | Amazon’s new Fire smartphone | Spire wearable device | USF Library’s drone loaning program
There’s just too much experience in NE Ohio to waste! That’s why NEO has created “MENTOR ON CALL“, a simple listing of people willing to be mentors and their email addresses. Anyone, whether they want a career-long mentor or just a quick answer to their question, can use MENTOR ON CALL to find a person with the right background and connect directly to them. Also, NEO invited everyone to become a mentor. The sign-up process on the page is very easy. Let’s help one another. Let’s share experience. Let’s reach out, connect, and make NE Ohio libraries stronger than ever! Visit MENTOR ON CALL today!read more